All parts are guaranteed against defects in material and workmanship by the original equipment manufacturer or by Specter Off-Road, Inc. for a period of 90 days. The warranty period starts from the date of purchase not the date of installation. WARRANTY IS LIMITED TO REPLACEMENT OF PART ONLY-NO REFUNDS! Warranty does not cover labor, failure to related components, failure resulting from faulty installation nor will the liability of Specter Off-Road, Inc. exceed the cost of the original part. If you have a problem with any item from Specter Off-Road, Inc. please call us with a full explanation. Please provide the invoice number and we will be happy to advise you how to handle the warranty issue. Please contact Specter Off-Road prior to repairing or replacing a damaged part. Specter Off-Road will not be responsible for costs to repair or replace damaged merchandise incurred before contacting Specter Off-Road. No return on any electrical parts. No return on any used parts. No return on Repair or Technical manuals. No return on any installed, painted or modified parts. No return on any special ordered part including special ordered factory replacement parts. All returns are subject to a 20% re-handling charge. Return authorization is required for all returns and/or exchanges to be accepted. See back of invoice for full detailed return information. No COD returns will be accepted. Specter does not pay freight charges.
This catalog is copyrighted. All rights reserved. Under no circumstances may Specter Off-Road, Inc. artwork, service tips, photographs, logos or contents be reproduced without written permission by Specter Off-Road, Inc. Every effort has been made to proof read this printing but we are only human and may not have found every error. We always appreciate your constructive suggestions for new catalog printings.
Specter Off-Road, Inc. is constantly adding new items to our line of Toyota Land Cruiser parts and accessories. Specter reserves the right to change the design, materials, specifications, or supplier of any product advertised in this catalog. Specter Off-Road™ strives to provide you with the best quality parts at the best possible price. Price increases are subject to change without notice. All efforts are made to keep prices current, but it is not possible to keep the printed prices in our catalogs and flyers up to date. If you need current price information or quotes please check our Web Site at sor.com or call Specter's sales staff and we will be more than happy to quote current prices.
Specter Off-Road, Inc. requires a current signed original resale certificate on file at the time of the sale to not charge California sales tax. When placing your order be sure to mention that you have a resale certificate on file. Please do not assume that the sales person will know that this sale should be a nontaxable sale. This will help your order be shipped promptly and billed correctly. No COD's. Sales tax will not be refunded if a resale certificate is received after an order has been shipped. To obtain a resale form, click here resaleForm.pdf
At Specter Off-Road, Inc., we are committed to protecting your privacy. Below you will find our policies with regard to the information you supply us.
Your Personal Information Is Private
Specter Off-Road, Inc is serious about protecting our customers’ personal information. You can always browse our site without providing any personal information. The information you provide will be kept confidential and used to support your customer relationship with Specter Off-Road, Inc. When you place an order, we gather certain information, such as your name, home address, vehicle and email address. We will not sell, rent, trade or give away individual, personally identifiable information entered on this site to any third party. We collect such information so that we can process orders or send you the latest product or other useful material. If you do not wish to receive further material from Specter Off-Road, Inc., you can simply send and email telling us that you do not want to receive future communications.
In addition, Specter Off-Road, Inc. may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if Specter Off-Road, Inc. reasonably believes it is necessary to do so to protect Specter Off-Road, Inc., its customers, or the public.
Specter Off-Road, Inc. also collects credit card information from you to process purchases from the site. Our Internet site employs secure server technology. Your personal information, such as credit card numbers entered into our order entry form is encrypted making it nearly impossible for the information to be stolen or intercepted. To protect your security, we do not allow you to store your credit card number from session to session.
SOR.com uses a feature of your browser to set a "cookie" on your computer. We cannot tell your name or any personal information about you based solely on the cookie. Unless you specifically tell us your name and other identifying information, we will never know who you are. All the cookie tells us is what functions you perform when you are on the site so that we can keep track of your transaction. A cookie also helps Specter Off-Road, Inc. note particular traffic patterns on the site so that we can improve what we offer. Every browser allows you to reject cookies or to choose which cookies you will accept. Rejecting cookies, however, may sometimes interfere with your ability to use all the features and benefits of our site.
On occasion, we provide non-personal, aggregate information about our users to third parties such as manufacturers and business partners. For example, we may inform a tire manufacturer about what other products its users buy. This information will not identify any user personally.
Children’s Privacy (Age 12 and Under)
Specter Off-Road, Inc. takes children's privacy seriously. Due to the nature of our business, Specter Off-Road, Inc. does not seek to collect personal information about children. If we become aware that a person submitting personal information to us through any part of our Web site is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.
Since we do not seek to collect any personal information about children, and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, then we will of course honor that request.
Privacy Statement Version Date: March 3, 2010
How Are We Doing?
We value your business and welcome your feedback. If you have comments, questions or suggestions, please let us know.
Specter Off-Road™ takes pride in filling your Land Cruiser orders promptly and correctly. Of course this takes time and man power. Everyone at Specter strives to process your orders quickly and correctly. Each order processed will have a $5.00 (U.S.) handling fee per box shipped which is included in the freight charges. Items that ship oversize or overseas that require additional time and material to package are subject to additional handling fees. Your order can be shipped by the following ways:
All orders shipped by air require a signature upon delivery. For additional shipping information:
Please make sure your address is complete and correct. Most shipping companies charge a fee for address corrections. If a shipping company corrects your address and charges SOR a fee, this fee will be charged to the customer.
Specter ships items that are too large for UPS or Fed Ex by contracting the delivery with a freight carrying company. Specter Off Road usually makes all the shipping arrangements with the freight companies. We will get a freight quote on a shipment and we require a customer to approve the freight cost prior to SOR shipping the order. If the order contains USED Parts SOR requires approval of digital photos prior to shipping. The freight charges will be added to the order and charged prior to the order being shipped. Specter charges $25.00 to process the paperwork for a truck freight shipment. Allow at least 10 to 14 days for truck freight deliveries. If you receive a truck shipment that appears damaged or missing items, inspect the freight immediately and note the damage on the waybill and have the driver sign it before he leaves. Then call the freight company and report the claim immediately. Failure to report the damage upon delivery will limit your ability to recover the cost of the damage from the freight company. Specter does not pay for freight damage. Retain the copies of the invoice and the waybill.
Should you wish to return any item for any reason, including cores, these guidelines must be followed:
Damaged merchandise or shortages must be reported to Specter Off-Road™ immediately upon arrival of shipment. All orders shipped from Specter Off-Road™ are fully insured. When a order leaves our shipping dock the responsibility is covered by the carrier. If damage occurs during shipment it is the customer's responsibility to handle the damage merchandise in the following manner. UPS & FED EX Shipments: If there is visible damage to box or package be sure to note on the UPS delivery persons ledger when you sign for delivery. Check the contents, if there is damaged or missing parts contact Specter Off-Road™ immediately. Delay in reporting damage or missing parts can limit your ability to recover these parts. Be sure to retain all shipping containers and all packing material for the shipper's inspection. Truck Shipments: If you receive a truck shipment with a damage or shortage have truck driver note damage and sign truck delivery bill at the time of delivery. Call carrier to report claim immediately. Retain all copies of bill of lading and invoice. Be sure to retain all shipping containers and all packing material for the shipper's inspection and contact Specter Off-Road™ as soon as possible.
Specter's dedicated, non-commission sales people are ready to take your phone orders. We want to be able to process your orders as quickly and correctly as possible. Please be prepared with your parts order before you call. Please have complete information ready for sales person (page/part numbers, year and month of production, or frame number, charge card numbers). Please fill out order form before calling. This will help us take your phone orders quickly and correctly. Sorry no collect calls will be accepted. Please double check your shipping address. Address correction fees charged by the shipping company are the responsibility of the customer and will be back charged to the customer. If you are shipping to a business address we need the business name to avoid an address correction charge. There is no minimum order amount, however please note that the minimum freight charges have increased for both UPS and FED EX. Most items ship by dimensional weight and these rates are higher than many customers expect. We do not accept COD's. Please be ready for delivery. Please provide daytime phone number and address where someone will be able to accept a delivery during normal delivery hours (9 AM to 6 PM). All shipments require an adult signature.
CREDIT CARD ORDERS - Please give card number, card holder's name & billing address and expiration date. First Time customer orders can only be shipped to the billing address of the charge card owner-No exceptions. PREPAID ORDERS - Cashier's Check - Money Order - Bank Wire - NO PERSONAL or COMPANY CHECKS. To process your order as quick as possible: Fill out your order form completely. Any information that is missing at the time of the order will only delay your shipment. If we have to call you back because of missing or incorrect information you will be charged for the call! Also supply us with a phone number where you can be reached during our business day (9am-6pm PST). If you are paying by credit card make sure you supply the correct card number, expiration date, security code, card holder's name & billing address in order to verify that the charge card is valid. First Time customer orders can only be shipped to the billing address of the charge card owner-No exceptions. If you are paying by Cashier's Check or Money Order be sure to send in extra for freight and handling. We do not ship C.O.D. If you have questions in regards to freight amounts please call (818)882-1238 and ask for assistance. Please supply the production date, frame number and engine number of the vehicle so we can supply you with the correct part you need. Also let us know if there are any modifications to your vehicle such as V-8 conversion, power steering, etc.
For Foreign Orders originating outside the USA and or shipping outside the USA, we suggest you order these parts on the web site http://www.sor.com/ and do not include a payment type - choose the button on the payment screen that reads "Click Here for Foreign Orders". We will quote the parts and the freight options and send you an email within 48 hours. Specter Off-Road™ ships international orders via UPS, FedEx, or Priority US Mail. International orders require prepayment by Bank Wire in USA Dollars. Payment is required prior to shipping your order. All Customs Import Taxes, Duties and Brokerage Fees are paid by customer upon delivery.
If you change your order
If you change your order after Specter Off-Road™ has received your Bank Wire payment, and Specter Off-Road™ owes you a refund, you have a choice of being refunded with an SOR Giftcard, or a refund by Bank Wire. Please note Bank Wire refunds are subject to all applicable Bank Fees and Specter Off-Road handling fees.
APO/FPO or Freight Forward Orders
All foreign orders are subject to export fees. All APO/FPO orders must be prepaid including freight charges. APO/FPO orders must be shipped via parcel post. Foreign accounts require prepayment by Bank Wire in USA Dollars. If you choose to ship your order to a Freight Forwarder in the USA, Specter Off-Road™ will provide a an International Commercial Invoice only. All Export Documents will be your forwarder's responsibility.
We try to process orders as promptly as possible. Most UPS orders are processed within 24-72 hours. UPS or FedEx cannot be shipped to a P.O. Box. Please provide a physical street address for delivery. Cut off time for Air Service (1 and 2 day Air Service) is 12:00 PST noon Monday thru Friday. Air shipments require payment by charge card, Visa, MasterCard and Discover or AMEX. No COD orders. Parcel Post orders are shipped once a week. Truck orders are bulked together for pick up to save single pick up charges. Please allow time for Used Parts orders to be pulled and inspected to guarantee you top quality used parts.
All special order parts require prepayment. Some parts require prepayment by Money Order. Ask your Sales Person for more information about your Special Order Parts. All foreign orders for special order parts require a prepayment by Bank Wire in USA Dollars. Clearance parts are limited to quantities on hand. Special order parts & clearance parts cannot be returned. Special order parts can not be canceled.
Should you wish to return any item for any reason, including cores, these guidelines must be followed: