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Specter Off-Road™ (sor.com) Ordering, Warranties and Policies

Specter Off-Road™ (sor.com) Ordering, Privacy & Warranty Policies

Throughout this document, Specter, Specter Off-Road, Specter Off-Road, Inc., Specter Off-Road™, SOR and sor.com will be used interchangeably and implied to mean Specter Off-Road, Inc. This document was last revised: October 3, 2024.

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Warranty, Content & Pricing Policy
Warranty Policy

All parts are guaranteed against defects in material and workmanship by the original equipment manufacturer or by Specter Off-Road, Inc. for a period of 90 days. The warranty period starts from the date of purchase not the date of installation. WARRANTY IS LIMITED TO REPLACEMENT OF PART ONLY-NO REFUNDS! Warranty does not cover labor, failure to related components, failure resulting from faulty installation nor will the liability of Specter Off-Road, Inc. exceed the cost of the original part. If you have a problem with any item from Specter Off-Road, Inc. please call us with a full explanation. Please provide the invoice number and we will be happy to advise you how to handle the warranty issue. Please contact Specter Off-Road prior to repairing or replacing a damaged part. Specter Off-Road will not be responsible for costs to repair or replace damaged merchandise incurred before contacting Specter Off-Road. No return on any electrical parts. No return on any used parts. No return on Repair or Technical manuals. No return on any installed, painted or modified parts. No return on any special ordered part including special ordered factory replacement parts. All returns are subject to a 20% re-handling charge. Return authorization is required for all returns and/or exchanges to be accepted. See back of invoice for full detailed return information. No COD returns will be accepted. Specter does not pay freight charges.

Catalog Content

This catalog is copyrighted. All rights reserved. Under no circumstances may Specter Off-Road, Inc. artwork, service tips, photographs, logos or contents be reproduced without written permission by Specter Off-Road, Inc. Every effort has been made to proof read this printing but we are only human and may not have found every error. We always appreciate your constructive suggestions for new catalog printings.

Accessibility Statement, ADA Compliance and WCAG

Specter Off-Road, Inc. is committed to making its online presence, sor.com, as accessible as possible for everyone. We are currently reviewing all aspects of our website and are actively working to ensure that the existing site and our future online activities meet appropriate guidelines and standards for web accessibility. Our goal is meeting or exceeding current requirements of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG). An aspect of web accessibility is browser compatibility. We recommend using a current version of one of the following modern browsers and keeping all updates current:

  • Edge
  • Chrome
  • Firefox
  • Safari on the newest generation of iPad

Comments and Suggestions
Please be aware that our efforts are ongoing as we implement the relevant improvements to meet the guidelines of WCAG over time. In the meantime, if you have any comments or suggestions on web accessibility relating to the sor.com website, please contact us via email at sor@sor.com or by phone at (818) 882-1238, 8AM to 5PM PST. Our sales staff is prepared to answer any questions you may have in regards to obtaining the Land Cruiser part you need.

As stated above, our goal to make sor.com as accessible as possible to everyone is an ongoing effort. If you do encounter an accessibility issue, please contact us and we will make all reasonable efforts to address accessibility.

Product & Price Changes

Specter Off-Road, Inc. is constantly adding new items to our line of Toyota Land Cruiser parts and accessories. Specter reserves the right to change the design, materials, specifications, or supplier of any product advertised in this catalog. Specter Off-Road™ strives to provide you with the best quality parts at the best possible price. Price increases are subject to change without notice. All efforts are made to keep prices current, but it is not possible to keep the printed prices in our catalogs and flyers up to date. If you need current price information or quotes please check our Web Site at sor.com or call Specter's sales staff and we will be more than happy to quote current prices.

Resale Accounts

Specter Off-Road, Inc. requires a current signed original resale certificate on file at the time of the sale to not charge California sales tax. When placing your order be sure to mention that you have a resale certificate on file. Please do not assume that the sales person will know that this sale should be a nontaxable sale. This will help your order be shipped promptly and billed correctly. No COD's. Sales tax will not be refunded if a resale certificate is received after an order has been shipped. To obtain a resale form, click here resaleForm.pdf

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Privacy Policy & Personal Information

Below is the privacy policy for SpecterOff-Road.com, SOR.COM & .com collectively known herein as Specter Off-Road, Inc. This privacy policy is subject to change without notice and is at the sole discretion Specter Off-Road, Inc. The version date below indicates when this policy was last revised.Privacy Statement Version Date: October 12, 2022

Privacy Policy

At Specter Off-Road, Inc., we are committed to protecting your privacy. Below you will find our policies with regard to the information you supply us.

  • Name and Address Information - We use this information for the sole purpose to successfully process your order. Specter Off-Road™ DOES NOT sell, trade or rent your personal information to any third-party entity.
  • Charge card Information - We do not keep your charge card information on file. You must supply this info for each order whether over the phone or the Internet.
  • Email Address - Your email address is used to confirm your order and then again to inform you that your order has shipped and provide you with a tracking information if applicable. Specter Off-Road™ DOES NOT sell, trade or rent your email address to any third-party entity. The personal information we collect from you is only used to process your order. We are in the business of selling Land Cruiser Parts & Accessories not customer not email addresses.

    Specter will use your email address to send sales information to you 0 to 2 times monthly. If you find the flyer not useful. Click the unsubscribe links at the bottom the flyer or send an email to sor@sor.com requesting removal. We will promptly place the email address associated with your account on a “do not send” list. Be sure to indicate the address to be removed if different than the address you sent your request from. Include information that identifies you along with your first and last name. Information like customer number, city or phone number (Bob Jones, Reno NV or 555-123-4567).
  • Secure Server - For those of you who use our Internet site for your purchases, Specter Off-Road™ has a VeriSign Secure Server ID. All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties

Your Personal Information Is Private

Specter Off-Road, Inc is serious about protecting our customers’ personal information. You can always browse our site without providing any personal information. The information you provide will be kept confidential and used to support your customer relationship with Specter Off-Road, Inc. When you place an order, we gather certain information, such as your name, home address, vehicle and email address. We will not sell, rent, trade or give away individual, personally identifiable information entered on this site to any third party. We collect such information so that we can process orders or send you the latest product or other useful material. If you do not wish to receive further material from Specter Off-Road, Inc., you can simply send and email telling us that you do not want to receive future communications.

In addition, Specter Off-Road, Inc. may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if Specter Off-Road, Inc. reasonably believes it is necessary to do so to protect Specter Off-Road, Inc., its customers, or the public.

Online Orders

Specter Off-Road, Inc. also collects credit card information from you to process purchases from the site. Our Internet site employs secure server technology. Your personal information, such as credit card numbers entered into our order entry form is encrypted making it nearly impossible for the information to be stolen or intercepted. To protect your security, we do not allow you to store your credit card number from session to session.

Cookies

SOR.com uses a feature of your browser to set a "cookie" on your computer. We cannot tell your name or any personal information about you based solely on the cookie. Unless you specifically tell us your name and other identifying information, we will never know who you are. All the cookie tells us is what functions you perform when you are on the site so that we can keep track of your transaction. A cookie also helps Specter Off-Road, Inc. note particular traffic patterns on the site so that we can improve what we offer. Every browser allows you to reject cookies or to choose which cookies you will accept. Rejecting cookies, however, may sometimes interfere with your ability to use all the features and benefits of our site such as storing item you may have in your shopping cart for your next visit.

Third Parties

On occasion, we provide non-personal, aggregate information about our users to third parties such as manufacturers and business partners. For example, we may inform a tire manufacturer about what other products its users buy. This information will not identify any user personally.

Children’s Privacy (Age 12 and Under)

Specter Off-Road, Inc. takes children's privacy seriously. Due to the nature of our business, Specter Off-Road, Inc. does not seek to collect personal information about children. If we become aware that a person submitting personal information to us through any part of our Web site is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.

Since we do not seek to collect any personal information about children, and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, then we will of course honor that request.

Outside Links

Specter Off-Road, Inc. generally does not offer links to other sites. If exceptions are made they are solely to the discretion of Specter Off-Road, Inc. Occasionally exceptions are made and we link to trade partners, clubs and associations and software manufacturers. When you click on a link and are transported to another site, you should be aware that the other site may have a different privacy policy than Specter Off-Road. We cannot control the policies of other sites and will not be held responsible for any positive or negative action as a result.

Changes

This privacy policy is subject to change without notice and is at the sole discretion Specter Off-Road, Inc. The version date below indicates when this policy was last revised.

Privacy Statement Version Date: October 03, 2024

How Are We Doing?

We value your business and welcome your feedback. If you have comments, questions or suggestions, please let us know.

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Product Delivery & Return Policy
Shipping & Handling

Specter Off-Road™ takes pride in filling your Land Cruiser orders promptly and correctly. Of course this takes time and man power. Everyone at Specter strives to process your orders quickly and correctly. Each order processed will have a $5.00 (U.S.) handling fee per box shipped which is included in the freight charges. Items that ship oversize or overseas that require additional time and material to package are subject to additional handling fees. Your order can be shipped by the following ways:

  • UPS GROUND SERVICE - Continental US (except Hawaii, Alaska, Puerto Rico)
  • FED EX GROUND SERVICE - Continental US Residential delivery only (except Hawaii, Alaska, and Puerto Rico)
  • UPS 1-DAY DELIVERY - USA including Hawaii, Alaska and Puerto Rico (signature required upon delivery)
  • UPS 2-DAY DELIVERY - USA including Hawaii, Alaska and Puerto Rico (signature required upon delivery)
  • UPS 3-DAY SERVICE - Not Available in California Continental USA only (signature required upon delivery)
  • FED-EX INTERNATIONAL AIR - Outside USA. Orders shipped outside the USA have additional export fees.
  • AIR PARCEL POST - Parcel Post orders are shipped only once a week (this will cause your order to be delayed) *Specter Off-Road, Inc. is not responsible for Parcel Post Shipments*
  • TRUCK - See below for Truck order information. A $5.00 fee will be charged for all incorrect or incomplete addresses on all UPS or FedEx orders.

All orders shipped by air require a signature upon delivery. For additional shipping information:

Please make sure your address is complete and correct. Most shipping companies charge a fee for address corrections. If a shipping company corrects your address and charges SOR a fee, this fee will be charged to the customer.

Canadian Flag
Canadian Customers
Until further notice, USPS (United States Postal Service) is requesting customers not ship parcels into Canada.

No guarantees and expect continued delays shipping via USPS to Canada.

We apologize for any inconvenience this may cause. Please select UPS Standard service for your deliveries. Please refer to the USPS website notice:
https://about.usps.com/newsroom/service-alerts/international/welcome.htm then click "View Suspensions".
Click to return to the SOR homepage

Truck Orders

Specter ships items that are too large for UPS or Fed Ex by contracting the delivery with a freight carrying company. Specter Off Road usually makes all the shipping arrangements with the freight companies. We will get a freight quote on a shipment and we require a customer to approve the freight cost prior to SOR shipping the order. If the order contains USED Parts SOR requires approval of digital photos prior to shipping. The freight charges will be added to the order and charged prior to the order being shipped. Specter charges $25.00 to process the paperwork for a truck freight shipment. Allow at least 10 to 14 days for truck freight deliveries. If you receive a truck shipment that appears damaged or missing items, inspect the freight immediately and note the damage on the waybill and have the driver sign it before he leaves. Then call the freight company and report the claim immediately. Failure to report the damage upon delivery will limit your ability to recover the cost of the damage from the freight company. Specter does not pay for freight damage. Retain the copies of the invoice and the waybill.

Return Policy

When making a return, please follow the instruction of the Specter Off-Road, Inc. (SOR.COM) agent. Failing to do so may jeopardize your return especially when returning a newly purchased, undamaged item. Repack the item in its original packaging, reinforce it if necessary to ensure the item’s safe from damage on its return trip to SOR. Take the same care we took sending it to you. We will not be held responsible for items damaged on it return trip. It may be in your interest to purchase insurance from the shipping company. Should you wish to return any item for any reason, including cores, these guidelines must be followed:

  • No return shipments will be accepted without a RETURN AUTHORIZATION NUMBER (RA #). To obtain this number you must have a copy of your invoice. With this in hand, contact Specter off-Road, Inc. at (818) 882-1238.
  • The RA NUMBER MUST BE PLACED ON EVERY PACKAGE BEING RETURNED TO SPECTER OFF-ROAD, INC. IT MUST BE CLEARLY VISIBLE OR THE PACKAGE WILL BE REFUSED. ABSOLUTELY NO EXCEPTIONS!
  • All returns must be made within 30 days of invoice date.
  • All returns are subject to a 20% re-handling fee.
  • NO RETURNS on electrical parts.
  • NO RETURNS on books and manuals.
  • NO RETURNS on used or installed parts.
  • NO RETURNS on special order merchandise.
  • NO RETURNS on clearance parts.
  • All returns must be shipped freight prepaid NO C.O.D.'s.
  • Orders returned as refused will be subject to a 20% re-handling fee.
  • All returns must be carefully boxed. You are responsible for all damages. We suggest you insure your return for the value of the parts in case it is lost or damaged by the carrier.
  • Return Authorization numbers will only be honored for 15 days after being issued.
  • Refunds on returns within 30 days will be made by the original method of payment. Refunds on returns after 30 days will be made by Giftcard.
Damaged Merchandise & Shortages

Damaged merchandise or shortages must be reported to Specter Off-Road™ immediately upon arrival of shipment. All orders shipped from Specter Off-Road™ are fully insured. When a order leaves our shipping dock the responsibility is covered by the carrier. If damage occurs during shipment it is the customer's responsibility to handle the damage merchandise in the following manner; UPS and FED EX Shipments: If there is visible damage to box or package be sure to note on the UPS delivery persons ledger when you sign for delivery. Check the contents, if there is damaged or missing parts contact Specter Off-Road™ immediately. Delay in reporting damage or missing parts can limit your ability to recover these parts. Be sure to retain all shipping containers and all packing material for the shipper's inspection. Truck Shipments: If you receive a truck shipment with a damage or shortage have truck driver note damage and sign truck delivery bill at the time of delivery. Call carrier to report claim immediately. Retain all copies of bill of lading and invoice. Be sure to retain all shipping containers and all packing material for the shipper's inspection and contact Specter Off-Road™ as soon as possible. Specter Off-Road™ (sor.com) reserves the right to inspect our products prior to determining a remedy for any issue.

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Order Processing
Ordering Information

Specter's dedicated, non-commission sales people are ready to take your phone orders. We want to be able to process your orders as quickly and correctly as possible. Please be prepared with your parts order before you call. Please have complete information ready for sales person (page/part numbers, year and month of production, or frame number, charge card numbers). Please fill out order form before calling. This will help us take your phone orders quickly and correctly. Sorry no collect calls will be accepted. Please double check your shipping address. Address correction fees charged by the shipping company are the responsibility of the customer and will be back charged to the customer. If you are shipping to a business address we need the business name to avoid an address correction charge. There is no minimum order amount, however please note that the minimum freight charges have increased for both UPS and FED EX. Most items ship by dimensional weight and these rates are higher than many customers expect. We do not accept COD's. Please be ready for delivery. Please provide daytime phone number and address where someone will be able to accept a delivery during normal delivery hours (9 AM to 6 PM). All shipments require an adult signature.

How To Pay - Domestic Orders

CREDIT CARD ORDERS - Please supply the correct card number, expiration date, security code, card holder's name and billing address in order to verify that the charge card is valid. First Time customer orders can only be shipped to the billing address of the charge card owner, NO exceptions. First Time customer orders can only be shipped to the billing address of the charge card owner, NO exceptions. We accept credit cards issued from USA banks to individuals and businesses. SOR does not accept store bought prepaid unsecured Gift Cards (Gift Credit Cards) for payment. We can not accept multiple forms of payment on a single order.

PREPAID ORDERS - Can be processed via Cashier's Check, Money Order, or Bank Wire - NO PERSONAL or COMPANY CHECKS. If you are paying by Cashier's Check or Money Order be sure to send in extra for freight and handling. Excess funds will be retured in the form of a SOR Gift Card. We do not ship C.O.D. If you have questions in regards to freight amounts please call (818) 882-1238 and ask for assistance

TO PROCESS YOUR ORDER AS QUICKLY AS POSSIBLE - To process your order as quick as possible: Fill out your order form completely. Any information that is missing at the time of the order will only delay your shipment. If we have to call you back because of missing or incorrect information you will be charged for the call! Also supply us with a phone number where you can be reached during our business day (9am-6pm PST). Supply the production date, frame number and engine number of the vehicle so we can supply you with the correct part(s) you need. If you need help locating this information, visit Locating your VIN and engine number charts pages. Also let us know if there are any modifications to your vehicle such as V-8 conversion, power steering, etc.

International Orders, Canadian Orders, APO & FPO Orders

For Foreign Orders originating outside the USA and or shipping outside the USA, we suggest you order these parts on the web site / and do not include a payment type - choose the button on the payment screen that reads "Click Here for Foreign Orders". We will quote the parts and the freight options and send you an email within 48 hours. Specter Off-Road™ ships international orders via UPS, FedEx, or Priority US Mail. International orders require prepayment by Bank Wire in USA Dollars. Payment is required prior to shipping your order. All Customs Import Taxes, Duties and Brokerage Fees are paid by customer upon delivery.

If you change your order
If you change your order after Specter Off-Road™ has received your Bank Wire payment, and Specter Off-Road™ owes you a refund, you have a choice of being refunded with an SOR Giftcard, or a refund by Bank Wire. Please note Bank Wire refunds are subject to all applicable Bank Fees and Specter Off-Road handling fees.

APO/FPO or Freight Forward Orders
All foreign orders are subject to export fees. All APO/FPO orders must be prepaid including freight charges. APO/FPO orders must be shipped via parcel post. Foreign accounts require prepayment by Bank Wire in USA Dollars. If you choose to ship your order to a Freight Forwarder in the USA, Specter Off-Road™ will provide a an International Commercial Invoice only. All Export Documents will be your forwarder's responsibility.

Orders Processed

We try to process orders as promptly as possible. Most UPS orders are processed within 24-72 hours. UPS or FedEx cannot be shipped to a P.O. Box. Please provide a physical street address for delivery. Cut off time for Air Service (1 and 2 day Air Service) is 12:00 PST noon Monday thru Friday. Air shipments require payment by charge card, Visa, MasterCard and Discover or AMEX. No COD orders. Parcel Post orders are shipped once a week. Truck orders are bulked together for pick up to save single pick up charges. Please allow time for Used Parts orders to be pulled and inspected to guarantee you top quality used parts.

Special Order Parts (SOP) & Clearance Parts

All special order parts require prepayment. Some parts require prepayment by Money Order. Ask your Sales Person for more information about your Special Order Parts. All foreign orders for special order parts require a prepayment by Bank Wire in USA Dollars. Clearance parts are limited to quantities on hand. Special order parts and clearance parts cannot be returned. Special order parts can not be canceled.

Return Policy

When making a return, please follow the instruction of the Specter Off-Road, Inc. (SOR.COM) agent. Failing to do so may jeopardize your return especially when returning a newly purchased, undamaged item. Repack the item in its original packaging, reinforce it if necessary to ensure the item’s safe from damage on its return trip to SOR. Take the same care we took sending it to you. We will not be held responsible for items damaged on it return trip. It may be in your interest to purchase insurance from the shipping company. Should you wish to return any item for any reason, including cores, these guidelines must be followed:

  • No return shipments will be accepted without a RETURN AUTHORIZATION NUMBER (RA #). To obtain this number you must have a copy of your invoice. With this in hand, contact Specter off-Road, Inc. at (818) 882-1238.
  • The RA NUMBER MUST BE PLACED ON EVERY PACKAGE BEING RETURNED TO SPECTER OFF-ROAD, INC. IT MUST BE CLEARLY VISIBLE OR THE PACKAGE WILL BE REFUSED. ABSOLUTELY NO EXCEPTIONS!
  • All returns must be made within 30 days of invoice date.
  • All returns are subject to a 20% re-handling fee.
  • NO RETURNS on electrical parts.
  • NO RETURNS on books and manuals.
  • NO RETURNS on used or installed parts.
  • NO RETURNS on special order merchandise.
  • NO RETURNS on clearance parts.
  • All returns must be shipped freight prepaid NO C.O.D.'s.
  • Orders returned as refused will be subject to a 20% re-handling fee.
  • All returns must be carefully boxed. You are responsible for all damages. We suggest you insure your return for the value of the parts in case it is lost or damaged by the carrier.
  • Return Authorization numbers will only be honored for 15 days after being issued.
  • Refunds on returns within 30 days will be made by the original method of payment. Refunds on returns after 30 days will be made by Giftcard.
California Proposition 65 Warning

WARNING:
Operating, servicing and maintaining a passenger or off-road vehicle can expose you to chemicals including carbon monoxide, phthalates, cadmium, lead, and other substances which are known to the State of California to cause cancer, birth defects or other reproductive harm. Products sold by Specter Off-Road, Inc. and products sold by all other auto parts retailers contain one or more of the chemicals listed above and/or chemicals not listed here

To minimize exposure:
  • Avoid breathing exhaust, fine dust particles and fumes
  • Do not idle the engine except as necessary
  • Service your vehicle in a well-ventilated area
  • Wear gloves when servicing your vehicle
  • Wash your hands frequently
  • Don't work on your vehicle. Hire a quailified professional

For more information go to:www.P65Warnings.ca.gov/passenger-vehicle.Your tax dollars at work ;)

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This website uses JavaScript and Cookies to process your orders. Specter Off-Road, Inc. (sor.com) does not use cookies to track, sell, trade or otherwise distribute your personal information. If you choose to disable these browser enhancements, your shopping cart will not function properly. If you prefer, give us a call, we are always happy to assist you with your order by phone during normal business hours at (818) 882-1238. Click here to read our policy including how we use cookies. By continuing to use this web site, you agree to our policy.
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